1. Information You Provide:

User profile:

We collect information when you create or update your Onward 247 account. This may include your name, email, phone number, login name and password, address, payment or banking information (including related payment verification information), government identification numbers such as Social Security number, driver’s license or passport if required by law, birth date, photo and signature. This also includes vehicle or insurance information of drivers. This also includes the preferences and settings that you enable for your Onward 247 account.

Background check information:

We may collect background check information if you sign up to use Onward 247’s services as a driver or delivery partner. This may include information such as your driver history or criminal record (where permitted by law). This information may be collected by a vendor on Onward 247’s behalf.

Demographic data:

We may collect demographic information about you, including through user surveys. In some countries, we may also receive demographic information about you from third parties.

User content:

We may collect information that you submit when you contact Onward 247 customer support, provide ratings or compliments for other users, or otherwise contact Onward 247.

2. Information created when you use our services

Location Information:

Depending on the Onward 247 services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.

If you are a delivery partner, Onward 247 collects location information when the Onward 247 app is running in the foreground (app open and on-screen) or background (app open but not on screen) of your device. If you have otherwise provided permission for the processing of location data, Onward 247 collects location information when the Onward 247 app is running in the foreground. In certain regions, Onward 247 also collects this information when the Onward 247 app is running in the background of your device if this collection is enabled through your app settings or device permissions. Delivery recipients may use the Onward 247 app without enabling Onward 247 to collect their location information. However, this may affect the functionality available on your Onward 247 app. In addition, location information will be collected from the driver during your trip and linked to your account, even if you have not enabled Onward 247 to collect your location information.

Transaction Information:

We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, in some cases, if someone uses your promotion code, where applicable, we may associate your name with that person.

Usage information

We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Statement.

Device Information

We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.

Communications data

We enable users to communicate with each other and Onward 247 through the Onward 247 apps, websites, and other services. For example, we enable delivery partners and recipients, to call or text each other (in some countries, without disclosing their telephone numbers to each other). To provide this service, Onward 247 receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. Onward 247 may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics.

3. Information from other sources

-User feedback.

-Users providing your information in connection with referral programs.

-Users requesting services for or on your behalf.

-Users or others providing information in connection with claims or disputes.

-Onward 247 business partners through which you create or access your Onward 247 account, such as payment providers, social media services, on-demand music services, or apps or websites who use Onward 247’s APIs or whose API Onward 247 uses.

-Insurance providers (if you are a delivery partner).

-Financial services providers (if you are a delivery partner).

-Partner transportation companies (if you are a delivery partner who uses our services through an account associated with such a company).

-Publicly available sources.

-Marketing service providers.

-Onward 247 may combine the information collected from these sources with other information in its possession.