Privacy Policy

1. Introduction

Onward 24/7 ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and shipping services.

2. Information We Collect

• Contact Information: Name, company name, email address, phone number
• Shipment Information: Pickup and delivery addresses, shipment contents, special handling instructions
• Tracking & Usage Data: IP address, browser type, pages visited, and shipment tracking activity

3. How We Use Your Information

• To provide, process, and track your shipments
• To communicate with you about your orders and services
• To improve our services and customer experience
• To comply with legal obligations
• To prevent fraud and ensure security

4. Sharing Your Information

We may share your information with:

• Commercial airlines and ground carriers to fulfill transportation
• Payment processors
• Legal authorities when required by law

We do not sell your personal information to third parties.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.

6. HIPAA Compliance

For medical shipments, we maintain strict HIPAA compliance and only share Protected Health Information as necessary to complete the shipment and as permitted by law.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond within a reasonable timeframe.

8. Cookies and Tracking

Our website uses cookies to improve user experience and analyze traffic. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page.